We prepare each order as quickly as we can, usually within 1-2 business days. However, some common items may go out of stock. This is due to peak demand and minimal supply, with national suppliers delivering only a few days a week. Because we strive to provide only the freshest products, we also cannot maintain a large inventory, due to the risk of spoilage.

Yes, you can pick up an online order, but you will need to give us some time to prepare your order. Please bring your order confirmation and your ID. Mess Hall Kitchen 703 Edgewood ST NE Washington, DC 20017

We will call and/or email you when your order is ready for pickup. If there are items out of stock, we will inform you, but please let us know if you have any concerns or notice an order discrepancy. For curbside service, simply call us at (202) 573-9345. We will be happy to bring the order to your car.

We can easily edit online orders. Please email us including your name and order number. Please contact us with any replacement or refund requests, or concerns about damaged or missing items. We can easily add on, remove, or exchange items.

As an online chocolate shop, we love shipping orders. It means happiness is on its way to you! Our shipping rates are based on weight via USPS Shipping Calculator (including weight of the chocolates, box, ice packs, and insulation material). In short, shipping fees are based on what you’ve ordered and the minimum necessary amount of materials used to safely send your order. You will receive an email confirmation of your order, and once it is processed (meaning a shipping label has been created), you will also receive an email with tracking information. To ensure the integrity of our chocolates, we ship orders only on Mondays and Tuesdays via USPS Priority Mail (holidays excluded). We strongly advise you to check your email for shipping notifications to receive your chocolates in a timely manner. Each order is prepared and packed by hand with love. We check all orders to ensure you are receiving the highest quality of products. Please be aware that during warmer weather and those living in warmer climates, shipping options may be changed to “Express Priority Mail” to ensure the chocolates do not melt during delivery. We check the weather of each state weekly and will only ship your order under conditions that will maintain the quality and freshness of your chocolates, as food safety is of highest importance to us. If your order is delayed due to

As a small business, we have a no refund, no return policy on all products once they are shipped out. On that note, we do our best to insulate and pack all your orders with care, but cannot be held responsible for any melted or damaged chocolates that may occur during shipping/delivery.